Augustine Court, St. Augustine Street, Galway


Terms Of Business IPIO Ltd


                      Integrated Pension & Investment Options Ltd   T/A Integrated Financial Services

                      (Augustine Court, St Augustine Street, Galway, 091530016,         


These Terms of Business (01/10/2018) set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.

Authorisation with the Central Bank of Ireland

Integrated Financial Service T/A Integrated Financial Services (C122295) is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Union (Insurance Distribution) Regulations 2018; as an Investment Intermediary authorised under the Investment Intermediaries Act, 1995 and as a Mortgage Intermediary authorised under the Consumer Credit Act, 1995, and as a Mortgage Credit Intermediary under  the European Union (Consumer Mortgage Credit Agreements) Regulations 2016. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at  to verify our credentials.

Codes of Conduct

Integrated Pensions and Investment Options Ltd t/a Integrated Financial Services is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website

Our Services

Our principal business is to provide advice and arrange transactions on behalf of clients in relation to Investments / Deposits/ Retirement Planning / Protection Policies and Mortgages. Below is a full list of companies (including Deposit Takers, Investment Companies, Banks, Insurers, Stock Brokers, Lenders etc .etc.),with whom we have written agreements at  01/01/2018.


Royal London, Zurich Life Assurance, Friends First, Aviva Life & Pensions Ltd, Irish Life Assurance Co.New Ireland Assurance, Standard Life, Wealth Options, Merrion Stock Brokers , BCP Asset Management, Cantor Fitzgerald, Davy Select, Greenman Investments,  KBC Investments, , KBC Deposits,  Permanent TSB Ltd, Irish Life Health Insurance Ltd, Broker Ireland Network Services Ltd, Quintas, Blackbee Investments, Haven Mortgages, KBC Mortgages, Ulster Bank Mortgages DAC



  • a) The principal regulated activities of the firm are provided on the basis of a fair and personal analysis of the market;


  • b) Clients have the option to pay in full for our services by means of a fee.

Fair Analysis

The concept of fair and personal analysis describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general insurance, mortgages, and/ or a specialist area.  The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs. The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and share of that market.  The extent of fair analysis must be such that could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.   In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair and personal analysis of the market, we will consider the following criteria:

  • the needs of the customer,
  • the size of the customer order,
  • the number of providers in the market that deal with brokers,
  • the market share of each of those providers,
  • the number of relevant products available from each provider,
  • the availability of information about the products,
  • the quality of the product and service
  • cost, and any other relevant consideration



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Deposit Broking

Integrated Financial Services provide Deposits on a fair and personal analysis basis.

Integrated Financial Services provide access to numerous Deposit accounts including Demand accounts, Fixed Term accounts and Structured Deposit accounts.

Investment Broking

Again on a fair and personal analysis basis, Integrated Financial Services specialise in managing Savings and Investment Portfolios of varying sizes over a diverse client demographic.

Integrated Financial Services will only make recommendations once we have identified a client’s


1 Investment Experience

2 Attitude to Risk

3 Return Expectations

4 Tax Situation

5 Term of proposed Investments.

6 Income Requirements


Once we have an understanding of our Clients needs we construct portfolios ranging from low risk Deposit instruments through the risk spectrum to High Risk /Highly Volatile Geared /Leveraged Speculative portfolios.


Non- Regulated Investments

On occasion Investment opportunities arise which by their nature are outside the remit of the Central Bank.

Typically, though not exclusively, these are Tax Based Investments or Property Based Investments,


                                                        E.g. Film Finance,

                                                                Employment Investment Incentive Schemes (replaces BES)

                                                                Property Syndicates


All potential investors will be advised if such non regulated investments are proposed and all documents pertaining to these type structures will carry the following Disclaimer


              “Please note that the provision of this product or service

               does not require licensing, authorisation, or registration

               with the Central Bank of Ireland and, as a result, it is not

               covered by the Central Bank of Ireland’s requirements designed

               to protect consumers or by a statutory compensation scheme”










Pension Broking

Integrated Financial Services provides advice on Retirement planning on a Fair and personal analysis basis. Pre Retirement advice effectively is based on providing funds at a selected retirement age to provide income in Post Retirement.


 There are numerous structures available to consumers to facilitate building up funds pre retirement and likewise there are options at retirement relating to Tax Free cash and the most suitable structures for individuals to draw down income in retirement.


Depending on individual circumstances we may advise on Personal Pension Plans, Personal Retirement Savings Plans, Executive Pension plans, Self Directed pension plans, Small Self Administered Pension Plans, Company pension plan, Approved Minimum Retirement Funds(AMRF), Approved Retirement  Funds(ARF), Buy out Bonds ,Paid up schemes and Annuities.

Life Insurance & Protection Broking

Integrated Financial Services provide life assurance and associated covers e.g. Serious Illness Cover, Permanent Health Insurance on a fair and personal analysis basis.

We will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover; particularly in relation to PHI and serious illness policies.

Specifically on the subject of permanent health insurance policies it is our policy to explain to you a) the meaning of disability as defined in the policy; b) the benefits available under the policy; c) the general exclusions that apply to the policy; and d) the reductions applied to the benefit where there are disability payments from other sources. For a serious illness policy, we will explain clearly to you the restrictions, conditions and general exclusions that attach to that policy.


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Health Insurance

Integrated Financial Services have an agency with Irish Life Health Insurance Ltd., and provide Health Insurance on a limited analysis basis (providing services on the basis of a limited number of contracts and product producers available on the market). Please feel free to approach another Health Insurance provider for a quotation.  We organise Private Health Insurance on an individual and / or Group Basis.

Mortgage Broking

Through the lenders or other undertakings with which we hold an agency, Integrated Financial Services can provide advice on and arrange mortgage products from the following range: fixed-rate loans, variable rate mortgages, capital & interest mortgages, interest only mortgages, endowment mortgages, pension mortgages and residential investment property. Integrated Financial Services provides mortgage advice on a fair and personal analysis basis.We will need to collect sufficient information from you before we can offer any advice on housing loans. This is due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be produced promptly upon our request.

Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void.


Statement of Charges

Integrated Financial Services are remunerated by commission and other payments from product producers or lenders on the completion of business. You may choose to pay in full for our services by means of a fee. Where we receive recurring commission, this forms part of the remuneration for initial advice provided.  We reserve the right to charge additional fees if the number of hours relating to on-going advice/assistance exceeds 1 hr per annum.

In certain circumstances, it will be necessary to charge a fee for services provided. (typically, where reports are prepared after often complex research and/or investigations on existing portfolios).

In other circumstances where fees are chargeable or where you choose to pay in full for our service by fee, we will notify you in writing in advance and agree the scale of fees to be charged if different from fees outlined below. Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.


Scale of Fees

You may elect to deal with us on a fee basis as below; 

Qualified Financial Advisers                   €150/hour

Support staff                                                €50/hour


Additional fees may be payable for complex cases or to reflect value, specialist skills or urgency. We will give an estimate of this rate in advance of providing you with services. If we receive commission from a product provider, this will be offset against the fee which we will charge you. Where the commission is greater than the fee due, the commission will become the amount payable to the intermediary unless an arrangement to the contrary is made.


We may receive up to 1% (or whatever maximum is applicable) of the loan for arranging mortgage finance. This commission is paid by the mortgage lender.  The actual amount of commission will be disclosed at a later stage in the ESIS (European Standardised Information Sheet) which will be forwarded to you.  Information on the variation in levels of commission payable by the different creditors providing credit agreements being offered are available on request. If we provide mortgage advice and obtain a Loan Offer for you and you subsequently do not proceed with your mortgage application through our firm, we will charge you an arrangement fee of €500 for our services.


Ongoing Suitability

Insurance based investment products: Ongoing suitability assessments form part of the service to the clients: On an annual basis the firm will issue a client report outlining changes in the services or instruments involved and/or the circumstances of the client

Regular Reviews

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover and/or inappropriate investments.

Conflicts of interest

It is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises we will advise you of this in writing before providing you with any service. A full copy of our conflicts of interest policy is available on request.


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 Default on payments by clients

Our firm will exercise its legal rights to receive payments due to it from clients (fees and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. 

Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.


Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made, in writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and, the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made.  On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman. A full copy of our complaints procedure is available on request.

Data Protection

We are subject to the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018

Integrated Financial Services  is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Privacy Data Notice, this will be given to all out clients at the time of data collection

 We will ensure that this Privacy Notice is easily accessible. Please refer to our website, if this medium is not suitable we will ensure you can easily receive a copy by hard copy.

 Please contact us as if you have any concerns about your personal data.

Investor Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd.

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.

The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme.

Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.

A right to compensation will arise only:

  • If the client is an eligible investor as defined in the Act; and
  • If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
  • To the extent that the client’s loss is recognised for the purposes of the Act.

Where an entitlement to compensation is established, the compensation payable will be the lesser of:

  • 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or
  • Compensation of up to €20,000.

For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955.  

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Integrated Pension & Investment Options Limited T/A Integrated Financial Services is regulated by the Central Bank of Ireland. Company Registration no. 414795.

Integrated Pension and Investment Options Ltd T/A Integrated Financial Services is regulated by the Central Bank of Ireland
Company Registration No. 414795. Directors: Eamon Keaney | Conor Keaney | Attracta Keaney.